When approached by a survey team at your center, you should:

Providing honest and complete answers when approached by a survey team is essential for several reasons. Transparency is a foundational aspect of regulatory compliance and patient safety. When survey teams inspect healthcare facilities, they are tasked with ensuring that standards and regulations are met to provide the best care for patients. By offering complete and truthful information, you contribute to an accurate assessment of the facility and its practices.

This honesty fosters a culture of accountability and demonstrates the commitment to quality and safety within the practice. It also mitigates the risk of misunderstandings or misrepresentations that could lead to penalties or issues in the future. A survey team's goal is to evaluate the facility based on its practices and client care; therefore, openly sharing information helps them to fulfill their purpose effectively.

Engaging cooperatively with the survey team not only aids in smooth operations but also reinforces the ethos of maintaining high standards in healthcare delivery.